B2C Fulfillment Distribution Process
Flowchart of Coast to Coast Order Processing
The Coast to Coast direct-to-consumer distribution process is diagrammed below.
The flow chart is also available as a .pdf.
Download PDF: B2C Distribution Process
![Telemarketing Service Bureau](/images/b2c/flowchart/1.png)
Orders Generated From:
- Television
- Direct-Mail/Catalogs
- Internet
![Internet](/images/b2c/flowchart/2.png)
Credit Card Orders From:
- Automatic Web-Based Payment Module
![Snail Mail](/images/b2c/flowchart/3.png)
Checks & M.O.’s From:
- Television
- Direct-Mail/Catalogs
- Internet
![Data Transmission](/images/b2c/flowchart/4.png)
- Computer to Computer Direct
- F.T.P. Site
![Coast to Coast Data Entry](/images/b2c/flowchart/5.png)
- Mail Orders Input
- E-mail Order Input
- Customer Service Order Input
![Database Management](/images/b2c/flowchart/6.png)
- Daily Batches Merged
- Shipping Methods Computed
- Sales Tax Computed
- Credit Cards Processed
- Pick/Pack List Generated
- C.O.D. File Filtered in C.O.D. TrackerTM
- Labels/Shipping Manifest Printed
![Warehouse](/images/b2c/flowchart/9.png)
- Orders Picked/Packed
- Shipments Sorted/Prepped
![Products Shipped](/images/b2c/flowchart/11.png)
- UPS
- U.S. Postal Service
- FedEx
Consumer Receives Product
![C.O.D. Tracker](/images/b2c/flowchart/7.png)
- Customer C.O.D. History Check
- Bar Codes Assigned to Orders
![Customer Service](/images/b2c/flowchart/8.png)
- Take Orders
- Process Refunds
- Answer Questions
![Reports Generated](/images/b2c/flowchart/10.png)
- Sales
- Sales Tax
- Inventory
- Back Orders
- Customer Service
- C.O.D. Batch Reports
- 110+ Standard Reports
- Custom-Formatted Reports