customer service call and contact center

Customer Service Call Center

Coast to Coast Fulfillment B2C outsourced customer service offering

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customer service outsourcing
Coast to Coast Fulfillment's customer service division provides support via toll-free telephone numbers and e-mail for business-to-consumer (B2C) product sales. At Coast to Coast Fulfillment, our customer service associates are empowered with the database resources to answer questions about all B2C products that we fulfill on behalf of our clients.

Coast to Coast provides back-end brand sales support and customer service to fulfill requests, resolve issues pertaining to shipping, billing, tracking, and delivery of orders, take additional orders, and handle product returns, refunds and exchanges. For selected merchandise, we also offer warranty management and light tech support.

Our east-coast-based telephone service bureau and e-mail support team provide one-on-one, third-party customer service to consumers of products generated for our clients though the following business-to-consumer (B2C) direct-response (DR) channels:

  • Websites of our Clients
  • Television Ads & Infomercials
  • Print Ads
  • Direct Mail
  • Catalogs
  • Telemarketers
  • Drop Ship
      - Deal-of-the-Day Websites and TV Promotions
      - Third-Party Websites & Online Catalogs
      - E.D.I from other B2C 3rd-Party-Vendor Channels of our Clients' Products

Some of our customer-service product categories include:
Fashion Jewelry, Small Appliances, Beauty & Cosmetics, Electronics, Apparel

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