B2C Distribution Process

Coast to Coast Order Processing

The Coast to Coast direct-to-consumer distribution process is diagrammed below.
The flow chart is also available as a .pdf.
pdf Download PDF: B2C Distribution Process

Direct to Consumer

Coast to Coast Order Processing

Telemarketing Service BureauTelemarketing Service Bureau
Orders Generated From:
  • Television
  • Print
  • Direct-Mail/Catalogs
  • Internet
InternetInternet (WWW)
Credit Card Orders From:
  • E-mail
  • Automatic Web-Based Payment Module
Snail MailMail
Checks & M.O.'s From:
  • Television
  • Print
  • Direct-Mail/Catalogs
  • Internet
Data TransmissionData Transmission
  • Computer to Computer Direct
  • E-mail
  • F.T.P. Site
Coast to Coast Data EntryCoast to Coast Data Entry
  • Mail Orders Input
  • E-mail Order Input
  • Customer Service Order Input
Database ManagementDatabase Management
  • Daily Batches Merged
  • Shipping Methods Computed
  • Sales Tax Computed
  • Credit Cards Processed
  • Pick/Pack List Generated
  • C.O.D. File Filtered in C.O.D. TrackerTM
  • Labels/Shipping Manifest Printed
WarehouseWarehouse
  • Orders Picked/Packed
  • Shipments Sorted/Prepped
Products ShippedProducts Shipped
  • UPS
  • U.S. Postal Service
  • FedEx
Consumer Receives Product
C.O.D. TrackerC.O.D. TrackerTM
  • Customer C.O.D. History Check
  • Bar Codes Assigned to Orders
Customer ServiceCustomer Service
  • Take Orders
  • Process Refunds
  • Answer Questions
Reports GeneratedReports Generated
  • Sales
  • Sales Tax
  • Inventory
  • Back Orders
  • Customer Service
  • C.O.D. Batch Reports
  • 110+ Standard Reports
  • Custom-Formatted Reports