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from Coast to Coast
Fulfillment
The
number one reason for outsourcing is to allow your business
to focus on what you do best - adding value to the customer
through your core compentencies.
The
following white papers will help you decide whether outsourcing
is right for you. With over 10 years experience, Coast-to-Coast
Fulfillment has seen a wide array of situations and boasts
an impressive client list. Keeping our clients on the leading
edge requires staying up to date with technology and business
processes - and we do just that, running expert order-processing
operations for our clients.
White Papers
Business-to-Business (B2B) white paper
When you outsource B2B fulfillment, you are ready to
handle a broader range of products and product distribution
channels than with B2C fulfillment. Because the demands of B2B
fulfillment are broader than B2C, you benefit from our expertise
with handling a wide range of products, ranging from finished
consumer goods, to parts, to various media for sales & marketing,
promotion, consumer traffic building, personnel training, and
for public relations.
Outsourcing enables you to ramp up to quickly
to handle high-volume orders. Retail-market distribution can
be more demanding than the handling of direct-to-consumer
orders or small-volume wholesale orders. Orders from mass-market
retail stores can be much larger, with more exacting order
specifications and deadlines, and are accompanied by potentially
crippling financial penalties for vendor non-compliance with
purchase order requirements. A single purchase order can be
for hundreds of thousands or even millions of product units.
A penalty for non-compliance, for something as trivial as
a case-pack label being the wrong size or in the wrong position,
can be as high as an initial one-time fee plus a dollar per
unit, potentially costing a vendor millions of dollars in
lost revenue. Consequently, backroom systems must be in place
to handle the volume quickly and efficiently under the precise
mandates of the wholesale buyers. At Coast to Coast, we process
orders for the leading mass merchants on behalf of our clients
with 100% compliance... (more)...
• download B2B Outsourcing: How & Why .pdf
• download B2B Scorecard .pdf
Business-to-Consumer (B2C) white paper
Outsourcing allows you to take orders in more ways. Business-to-consumer
(B2C) orders are generated through many distribution channels,
while the orders themselves are received through a variety
of mediums, including telephone, fax, mail, e-mail, e-commerce
Websites, data transfer from other call centers, and Electronic
Data Interchange (EDI) transmissions from third-party marketers.
Is your office ready to handle thousands of pieces of mail
coming with checks and entering the orders? Is your sales
team set up to deal with a high the volume of calls and for
dealing with individual customers? Do you have the computer
systems, software, data mapping, and protocols in place to
handle the orders? When you outsource with us, all these systems
are in place, to help you serve your customers.
Outsourcing
can help you be more efficient, stay more competitive and
serve your customers better. Perhaps your existing staff,
software, and facilities are not meeting your needs or performing
to expectations. Without the latest software, order-processing
equipment, special volume discounts, and the continual maintenance
and upgrades that a larger order processing can afford, you
may not be
competitive. Outsourcing can give you highly-qualified people
with the latest technology, to deliver order processing services
at cost far below most in-house operating costs. Since backroom
operations are our focus, we excel at them. We operate at
peak efficiency to reduce costs and to keep our clients ahead...
(more)...
• download B2C Outsourcing: How & Why .pdf
• download B2C Scorecard .pdf
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