Receive Consumer Orders
We download or input consumer orders from the following primary
and secondary sources:
• Television
• Internet
• Print
• Direct Mail & Catalogs
• Telemarketers
• E.D.I. V.A.N.'s (consumer drop-ship)
Process Consumer Payments
• Authorize credit cards & deposit into merchant
accounts
• Process Checks-by-Phone
• Process Checks & Money Orders
• Process Refunds, Returns, & Credits
Pick & Pack
• Assemble all components of orders
• Light assembly
• Shrink-wrapping
• Custom Packaging & Displays
Ship Products
• Assemble all components of orders
• Light assembly
• Shrink-wrapping
• Custom Packaging
• Post-office on premises (largest U.S. Postal Service
customer in Rhode Island
• Bulk mail consolidation
• C.O.D. Tracker™
• U.S.P.S.
• FedEx
• UPS shipping options
Database Management
Consumer orders are merged into centralized databases to record
transaction and shipping history by customer. Services for
importing and exporting names from the databases include the
following:
• Import, or input orders for database consolidation
• National Change of Address (N.C.O.A.) cleaning
• Code Accuracy Support System (C.A.S.S.) for mailing
lists
• Zip+4 encoding
• Bar-coding of mailings
• All routine list management operations
Customer Service
Coast to Coast's Customer Service department is staffed from
9:00am until 5:00 PM, Monday through Friday. We handle thousands
of calls each week related to orders processed by Coast to
Coast Fulfillment. We handle questions about billing and about
the status of orders. We handle credits and refunds, and we
even offer limited tech support for electronic products. We
also will take orders, especially reorders from satisfied
customers. Direct-response products are assigned toll-free
customer service numbers for each campaign fulfilled by Coast
to Coast.
Services include:
• Toll-free inbound customer service
• Online access to customer order history & status
• Product information
• Returns refunds and processing
Returns Processing
Coast to Coast's PackageTracker® technology automatically
updates consumer databases with return information. Returns
processing includes the following services:
• Customer service
• Issue return tags
• Update databases
• Refurbish returns
• Return products to inventory
• Disposal of damaged/defective products
Activity Reports
Coast to Coast provides over 100 standard reports, and can
customize reports to reflect all aspects of product sales,
inventory and shipping.
Case Histories
Our fulfillment services on behalf of our clients for retail
stores can be as varied as the stores and the products themselves.
See a few case histories.
The B2C Distribution
Process
See the Coast to Coast direct-to-consumer distribution flow
process at a glance.
We
offer 3 ways for you to get a Quote:
1. Call us. In a few minutes, we can help you find the fulfillment
solution that is right for you. Within the United States,
call toll-free 1-800-200-0028. If calling from outside of
the United States, call us at 1-401-397-5075. We are open
Monday through Friday, 8:00 am to 5:00 pm USA Eastern Time.
We are closed on some holidays.
2. Send us a quick
email.
3. Take the Quote/Mini-Survey.
Completing it will could time in the long run, but will take
more time initially. The mini-survey could give you a more
detailed response for your needs. We will usually respond
within one business day.
